Terms of Service

These terms govern your use of services provided by Abkon Services (registered with the Corporate Affairs Commission of Nigeria), operating under the brand name “Abkon Laundromat.” Registered office: 193 Aba Road, Ikot Ekpene, Akwa Ibom State, Nigeria.

By booking a service, dropping items at our shop, or messaging us on WhatsApp, you agree to these terms. If you don't agree, please don't use our services.

• Laundry: washing, ironing, wash-and-iron combinations.
• Dry cleaning for suits, agbada, gowns, and delicate fabrics.
• Home cleaning: sofas, rugs, curtains, and full-home deep cleaning.
• Pickup and delivery within our published service areas.

Service availability, turnaround times, and pricing are listed on the website and may be updated from time to time. The price quoted at intake is the price you pay, unless additional items are added with your agreement.

• Every drop-off generates a printed ticket with a unique ticket number.
• Keep your ticket — you'll need it (or ID verification) to collect items.
• If you lose your ticket, we can find your record using your phone number and ID.

• Prices are quoted in Nigerian Naira (₦) and shown on the website and ticket.
• Accepted methods: cash and bank transfer. We do not currently accept card payments.
• Payment is due at drop-off or pickup — your choice, agreed at intake.
• Unusual or negotiable items are priced before work begins. We will not proceed until you confirm the quote.

• Standard turnaround is 2 working days from drop-off.
• Same-day service is available for drop-offs before 10am (50% surcharge).
• You will receive an SMS or WhatsApp message when your items are ready.
• Items not collected within 14 days are moved to long-term storage. Items not collected within 90 days may be sold or disposed of to recover storage costs, after reasonable attempts to contact you.

We sort by fabric, check pockets at intake, and check each item before release. If we damage an item through our negligence (e.g., shrinking, fading, button loss), we will either repair, refund, or replace at our discretion.

Our liability is limited to the lower of (a) ten times the cleaning charge for that item, or (b) the documented replacement value of the item. We are not liable for:

• Pre-existing damage, fading, or weakness in fabrics.
• Items not declared at intake (e.g., hidden valuables in pockets).
• Items left uncollected past 90 days.
• Indirect, consequential, or special damages.

• Free pickup and delivery is available on tickets above ₦5,000 within our service areas.
• For pickup, please ensure someone over 18 is available at the address.
• Delivery is to the door — we do not enter your home unless explicitly invited for home-cleaning service.

When you message us on WhatsApp, you agree that we may send you booking confirmations, ready notifications, reminders, and occasional service updates. You can stop service messages at any time by replying STOP. Marketing messages will be sent only with your explicit opt-in.

• You may cancel a booking at no charge before we begin work.
• Once work has started, only the unworked portion may be refunded.
• Refunds are paid to the same payment channel used at intake, within 7 working days.

We always prefer to resolve issues directly — please contact us at abkon350@gmail.com or +234 913 564 4777 on WhatsApp. Any dispute that cannot be resolved informally will be handled under the laws of the Federal Republic of Nigeria, with venue in Akwa Ibom State.

We may update these terms from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our services after a change constitutes acceptance of the updated terms.

• Email: abkon350@gmail.com
• Phone / WhatsApp: +234 913 564 4777
• Address: 193 Aba Road, Ikot Ekpene, Akwa Ibom State, Nigeria